FAQ

The easiest way is to go to the shop area by clicking on the shop button above. This will take you through all the necessary steps. You will be asked to *upload the image file, input the order details, and process the payment through our secure server. Once you complete the order, you will receive an email confirming your order and we will start communicating with you via email regarding the photo and estimated shipping time.

*You may also complete the order without uploading the image and email us the image file later.

All our frames are wooden frames. The style and color varies depending on the size of the light. 

You can find the different frame colors and styles when you go to the shopping area and select the light size you wish to order.

You can place the order without uploading the image file. We will put your order aside and send you an email, reminding you that we are waiting for the photo. In addition, if you have a few photos and aren’t sure which one will work best, feel free to email them to us and we will let you know which ones we think will work best.

If you would like us to crop a photo, it would be best if you sent us the original, high-quality photo image file and add the cropped version as a reference. Alternately, during the ordering process, in the comments field, you can share how you would like us to crop it. 

The better the quality of the photo, the better the final result will be. See details on the Choosing a photo page.

Although we do not offer full photo restoration, we do realize the carved pieces are forever and want to make sure they look the best they can. We often touch up photos removing spots and scratches or background objects and even connect several photos. Photos are often cropped as well to fit into the proportion of the light size, center the photo or zoom in. If the suggested touch up or cropping is very different than the original photo sent, we will follow up with an email and sample for your approval. 

Most of our customers do keep the Light Affection lights ON night and day to get the full effect.

The light bulb we use for the Night Light and Medium lamp is 7w and doesn’t consume much electricity.

The light bulb we use for the Large and XLarge light is an energy efficient light bulb. This combines three qualities: The light bulb takes little electricity to light up, it is very durable and long lasting, and it doesn’t get hot. 

The original lithophanes are made out of porcelain which is extremely delicate. We were looking for a durable material that still has the high quality look and feel as well as warmth that porcelain has. The material we found is a blend of natural materials and a polymer. It is extremely durable, shouldn’t change or crack with time and has the quality feel we were looking for.

No, the result of the light is always monochromatic (similar to a black and white photo). The illusion of the image is created by the variation in thicknesses of the material that result in less or more light going through, creating the monochromatic look.

Since the lights are made to order, it takes time to produce them.
  Normal production: two weeks
We do offer expedited options.
  Fast production: one week.
  Urgent production: 2 work days.

These options area available at checkout.
Please remember: Delivery time = Production time+ Shipping time.

The electric components of all lights are for US electric standards.
All components are UL standard.
The Night Light and Medium lamp come with a 7w clear lightbulb.
The Large and XLarge lamps come with a led, energy efficient light bulb.

We currently only ship to US destinations.

We use USPS Priority mail for are lights and charge you what we are charged by USPS.

Although each piece is uniquely made for you and can’t be repackaged, we still give you 30 days to return the product for a full refund* if you aren’t satisfied for any reason.

Although we do not require it, we would like to learn the reason for the return in order to improve our service.

* Refund excludes shipping fees and expediting fees if applicable.