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How
can I order the Light Affection custom frame ?
The easiest way is to go to the
order area by clicking on the order button above. This will take
you through all the necessary steps. You can either send the photo
and payment by mail or go through our secure server, process your
order payment by credit card and receive email instructions on where
to upload the image file.
I
do not have a file but an actual photo, how do I send it to you
?
You
can send the photo by mailing it to us along with your payment and
a filled out form. Our address and all the details are on the form.
Click here for the form.
If
I send a photo, will I get it back ?
All
we do with the phonograph you send us is scan it on a flat scanner.
It will be returned to you unharmed with the final piece. Make sure
you send it to us in a hardcover envelope so that it isn't bent
in the mail.
What
is the carved piece made of?
For
the carving we use a modern material which is a
blend of natural materials and a polymer.
It is extremely durable and shouldn't change or crack with time.
The original lithophanes are made out of porcelain which is extremely
delicate. We were looking for a more durable material but one that
will still have a high quality look and feel to it.
Can
I keep the Light Affection on all the time?
The
Light Bulb we use is an energy efficient Light bulb. This combines
three qualities. The light bulb takes little electricity to light
up. It is very durable and long lasting and it doesn't get hot.
Most of our customers do keep the Light Affection on night and day
to get the full effect.
How long does it take until I get the Light Affection?
Please
refer to our Delivery
time page
for information on time frames.
In general, it takes us about 2 weeks from the time we get the photo/order
until the piece is out the door. We do accept rush orders. Please
let us know, in the order, if you need it by a certain date.
I do not want to pay by credit card through the
Internet, what other options do I have?
You
are more then welcome to send us a check by mail, or your credit
card information by mail. Print out the following form and fill
in the details Click
here for the form
What happens if I get the product and I don't like
it ?
We
realize this is a new product and most people do not know what to
expect. We give a 30 day money back guarantee. Just contact us (click
for contact information) and let us know you are shipping it
back to us. Although we do not require it, we would like to learn
the reason for the return in order to improve our service.
I have a big size photo and would like to order
a smaller size lamp, is that possible?
The
original photo we use doesn't have to be of the same size or proportions
of the final Light Affection. We can resize and trim the image to
fit the selected size. Some extremes aren't going to produce a good
result. For example if the original image is small, for example:
2"x2", and you are ordering the big size, 8"x10"
the result isn't going to be as sharp as it can be.
Do
you ship anywhere in the world?
Although we can
ship anywhere in the world, the electric components of the Light
Affection fit the US electric standard. Customers ordering from
others places will need to replace the electric cable and light
bulb or purchase a transformer.
What
Photo should I choose?
*
The quality of the Light Affection piece is directly related
to the quality of the photograph you send. Click
here for more information about quality.
*
Although we can create a Light Affection from any photograph
you send, we aren't permitted, by law, to use Copy Right photos.
Please make sure you aren't sending us one or are sending it in
with a signed permission of the Copy Right owner.
*The
photo you choose can be Black & White or Color.
*
If you choose to send us the photo, it will be returned to you undamaged.
All we do it scan it.
*If
you choose to scan the photo or send a digital image, you may upload
the image file to our web site. Once you order you will receive
an email with instructions. Please scan at 300dpi. Save as bmp,
gif, jpg, pcx, png or tif formats.
*
If the proportions of the photo do not match the proportions of
your frame, we will need to scale or trim the picture. Feel free
to make remarks on how you prefer the trimming to be done.
For
example, you give us a square picture to fit into a 5x7. We will
need to trim the sides.
What
are the electric specifications and limitations?
* The electric
components of all lights are for North America electric standards.
* All components are UL standard
* All lights with florescent light bulbs (4"x6" lamp,
5"x 7" lamp and 8"x10" lamp) should not be used
with a dimmer.
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